Refund and Cancellation Policy
Thank you for using IZOO CHAT (operated by Izoo Chat LLC).
1. Digital Goods and Services
By purchasing subscriptions, or any digital items within our voice chat application, you acknowledge and agree that these are digital services delivered instantly upon purchase.
2. No-Refund Policy
Except as required by applicable law, all purchases made within the app are final and non-refundable. Once coins are credited to your account or an audio room subscription is activated, you lose the right to cancel or request a refund for that specific transaction.
3. Exceptions for Refunds
We may consider refund requests on a case-by-case basis under the following strict conditions:
- Technical Error: If you were charged but did not receive the purchased digital items due to a system glitch (and our support team cannot manually deliver them within 48 hours).
- Unauthorized Transactions: If you prove your account was compromised or used without your consent (subject to investigation).
4. Subscriptions Cancellation
You can cancel your VIP or premium monthly subscriptions at any time through your account settings. Upon cancellation, you will retain access to the premium features until the end of your current billing cycle. No partial refunds will be issued for the remaining days.
5. Contact Us
For any refund inquiries or billing disputes, please contact our support team at:
- Email: support@izoochat.com
- Company Name: Izoo Chat LLC
- Address: 30 N Gould St Ste R
Sheridan, WY 82801
